In September, the Hebridean Princess, a 72-metre cruise ship, encountered a technical issue that left only one of its two engines operational. The vessel needed a safe and well-equipped location without compromising the safety of its crew and passengers. Pembroke Port provided a timely solution, accommodating the vessel at short notice and ensuring a secure environment where work could be carried out efficiently.
Guided to Pembroke Port with the support of Svitzer, the Hebridean Princess was brought safely alongside. The team at Pembroke Port worked closely with Denholm Port Services Ltd, with invaluable support from the Port of Milford Haven’s Commercial, Operations, and Marine teams, ensuring that every detail of the layover, from arrival logistics to access for service providers was carefully managed. Despite the last-minute nature of the request, the Port’s staff ensured that the vessel, its crew, and its passengers were fully supported throughout the process.
Pembroke Port’s strategic location near the Irish Sea and Bristol Channel makes it a practical and reliable hub for vessels requiring temporary layover, maintenance, or emergency support. The Port is equipped to handle a wide range of operational requirements, including essential repairs and inspections, refuelling, provisioning, and cargo handling.
Pembroke Port sits at the heart of an experienced and well-connected supply chain, from marine, electrical, and mechanical engineering expertise to ship repairs, diving support, and lifting or crane services, Pembroke Port is able to respond to technical or operational demands at short notice.
Workboats, tugs, and barges are also available to assist with vessel movements or cargo operations, while hauliers and logistics support provide seamless integration for onshore requirements. This collaborative network enables vessels to address issues quickly, minimising downtime and maintaining safety throughout operations.
The experience of the Hebridean Princess highlights how Pembroke Port can act as a dependable port for vessels in need of support. It illustrates the Port’s ability to combine strategic location, operational readiness, and a coordinated service network to respond to both planned and unforeseen requirements.
Whether carrying out scheduled maintenance, undertaking emergency repairs, or supporting crew welfare, Pembroke Port continues to provide a safe, professional, and fully supported environment for maritime operations across the Irish Sea.
With a commitment to collaboration, safety, efficiency, and care, Pembroke Port remains a dependable partner for vessels seeking reliable support.
